Healthway Medical Help Desk

APPOINTMENT

• Approve Pending Appointments
• Block off Appointment slots
• Creating new patient in Appointment
• Printing appointments
• Services> Communications – Checking SMS for Appointment

CONSULTATION

• Allergy and ADR : Adverse Drug Reaction Input and Viewing
• Allergy and ADR : Allergy Input and Viewing
• CDM/PCN Updates- Doctor View
• Clinical Alert Information
• Editing notes after completion of visit
• Making a Template for Consultation Notes

GENERAL

• Adding Addendum
• Bill Adjustment
• Cheque clearance
• Creation of Consultation / Item / Referral / Memo Template
• How to allow pop-ups on chrome?
• How to reset my password?
• How to use incognito mode / clear cache?
• Merge Patient Account
• Multi visit cases
• Prepaid Services booking
• Queue Set up
• Refund
• Tag patient's previous package to current visit.
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INVENTORY

• Alternative Purchase Options
• Automatic PR for Low Inventory
• Completing a Stock Take
• Correction of wrong Expiry date
• Creating a Stock Take
• Current Stock List
• Inventory in Error
• Ordering Low stock
• Stock Adjustment
• UOM
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LAB ORDER

• Addition of Lab tests during / after consultation
• Creation of Lab Request
• Excluding one item from a lab profile / package
• Viewing / Printing of Past Lab Request Forms / Labels
• Viewing of Lab results

MEDICAL COVERAGE

• Adding Medical coverage – requiring LOG
• Adding medical coverage to a Visit
• Checking On New Corporate Portal (+Check Corporate Coverage)
• CMS flow for TPA/Insurance portal
• Removal of Medical Coverage
• Unable to add customer / company code when adding Medical Coverage

MEDISAVE

• Adding Authorised additional Payers
• Medisave and HPV vaccine or Packages
• Medisave upload and Search of consent documents
• Selecting an Additional Payer for Visit

MOBILE APP

• Mobile consultation – Doctor
• Mobile consultation – Staff
• Unable to make card payments go through

PAYMENT

• Co-pay amount not reflected / reflected as wrong amount
• Outstanding payment

POST CONSULT

• CDM/PCN Updates- Staff View
• Printing Multiple referrals /2nd referral Not printing
• Quick Action:Split Insufficient Batch
• Unable to add in Item during Dispensing

PROJECTS /SPECIAL CLINIC FEATURES

• CDLENS (Communicable Disease Live & Enhanced Surveillance)
• CMIS-Critical Medical Information Store
• HSG Multi Visits
• HSG: Goal creation and Consultation flow
• HSG: Healthier SG Overview
• Manual Claim for CHAS
• MW health Integration
• Sending SMS
• Sending SMS – Bulk Update
• SMS Templates
• Tracking Claim Submissions
• Vendor Cost Management
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REGISTRATION

• Adding existing Patient to Registry
• Adding Medical Coverage for visit
• Quick Patient Search

VACCINATION

• Adding Vaccine to Patient / Patient Vaccination management
• CHAS Vaccination Program Error when closing
• Forgot to tick patient's vaccination as package visit
• NIR Submissions
• Skip NIR for MHCP-Vaccination Submissions
• When selecting second dose for vaccination – Batch No and Expiry Date is not reflected for the first dose.